Frequently asked questions

It depends on where you’re starting from.

Not sure where to begin? Chat to Deyna, our AI consultant. Answer a few questions about your goals, lifestyle and health, and she’ll suggest a blend for you.

Want expert guidance? Find a health practitioner in our Practitioner Directory, who will design a blend around you.

Have a DNA report? Share it and we’ll suggest a blend based on your results.

Know what you want? Build your own blend on the Create page. Every ingredient comes with its own information, and you can filter ingredients by what they do.

Prefer a ready-made starting point? Order one of our pre-designed blends as it is, or adjust it to suit you.

Every blend comes with a 100% money-back guarantee on taste: if you don’t like how your blend tastes, return it to us and we’ll refund you in full. Contact us with your feedback, and we’ll arrange the return and refund you in full.

Because every blend is made to order for you, it can’t be returned for a change of mind the way an off-the-shelf product can.

If your blend arrives defective or isn’t what you ordered, email orders@tailorblend.co.za and we’ll replace it or refund you. See our Refund and Returns policy for the full terms.

TAILORBLEND uses a unique, proprietary system to adjust the blend's recipe as you add active ingredients, to ensure that you receive the best product possible. Sometimes the amount of ingredients in the product base have to be increased to compensate for a particular ingredient's characteristics. As we determine the price of the product according to a fixed blending fee plus a R / gram rate for each ingredient, it might have a large impact when an expensive ingredient, increases or decreases.

Each blend has a fixed price component, called the Blending Fee, to cover expenses such as labour, packaging, quality control etc. Each ingredient, including the non-active ingredients within the product base, has a Rand / gram rate, which is continuously applied as the live recipe is updated.

TAILORBLEND endeavours to provide you with the active ingredients in their purest, undiluted form. In instances where we have to add ingredients for practical reasons, we use high quality ingredients. An example is the case with our Drink base, where we have to add an ingredient to increase the volume of powder, just for you to be able to measure it accurately at home. For this purpose we use Fibersol-2(R), a quality soluble fibre, also available as an active ingredient. The product price, with no user-added active ingredients, is thus the sum of the Blending Fee and the ingredients already in the base, which are in turn influenced by product options you choose.

When you register as a practitioner, TAILORBLEND first has to verify your credentials before your account's functionality will be upgraded. Please make sure you provide us with sufficient information on registration and contact us if your account hasn't been upgraded within two working days.

Anybody who is currently working in the health and fitness industries and who would like to add the formulation of custom nutritional supplements to their repertoire of services to their clients.